Effective Communication at the Workplace

Every aspect of a business is built on effective communication.

Effective communication is communication between two or more people that allows the message to be successfully delivered, received, and also understood.

The goal of communication is to accurately transmit and receive information, but it is obvious that we struggle to communicate effectively. However, our tone of voice sometimes leads to misinterpretation and misunderstanding.

For effective communication, we should keep the following tips in mind when communicating:

1. Tone

Your emotions can influence your communication tone, which is why people say the right things in the wrong ways. When you make this mistake, people will focus on how you said something rather than what you said.

If your tone sends the wrong message, the actual message is lost; this is why they say, “it’s not what you said, but how you said it that matters.”

2. Position

Your position on an issue should not determine your tone; even if you are opposed to something, avoid emotional outbursts; they are a sign of emotional immaturity.

Allow your goal to respectfully and clearly state your position; don’t let your goal point be buried in your bad tone.

3. Time 

It is a function of wisdom for you to know when to communicate about any issue; there are situations where you need time to calm down before speaking, or your point will be lost in your tone. If you say the right thing at the wrong time, your goal will be defeated. 

4. Connotation 

Connotation is an idea or feeling that is behind a word in addition to its primary meaning. Your words can either have a positive or a negative connotation. 

When you are not in the right mental state, your words have a tendency to carry a negative connotation; this is why you must be mature enough to separate your emotions from your conversations; also control your emotions to avoid them clouding your communication.

The goal of communication is to accurately transmit as well as receive information, not to express your emotions.

“He who is slow to anger is better than the mighty, and he who rules his (own) spirit than he who takes a city.” 

Proverbs 16:32 (Amp)

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