September 25 2019 EMPLOYEE RELATIONS: ROLES AND RESPONSIBILITIES 0 Employee relations Defining the ER functionMain duties and responsibilities of ER officersER versus HREmployee relations versus personnel and administrationUnderstanding the labor lawThe relationship between labor law and ER Managing employee files and records The bare essentials that should be kept on record at all timesOrganizing the files: the logical approachOrganizing the files: the legal requirementsCode of ethics and disciplinary measuresApproaches to updating employee filesAd hoc updating versus periodicAutomating employee files: advantages and disadvantagesHuman Resources Information Systems (HRIS)Analyzing what is best for youThe global ranking of current HRIS Attendance management Organizational requirements and attendance managementPunctuality and discipline: tips for improving performance in these two areasFlexi-Time: definition and usesPros and cons of Flexi-Time culturesAbsenteeism: the main KPIs for measuring absenteeismCost of absenteeismAnalyzing absenteeism in order to reduce it Employee morale The definition of employee moraleEmployee morale versus organizational healthAssessing employee moraleObjective versus subjective approaches for assessing moraleUsing the Dow Jones model to measure moraleThe various KPIs that are influenced by employee moraleOrganizational health surveys: the main criteria for designing a survey Employee grievances The definition of a grievanceGrievances versus complaints versus whiningThe grievance handling procedures: recommended stepsGrievance rate and grievance resolution rateThe main KPIs for measuring your grievance resolution ratio Exit interviews When, how and by whomFormat and contentAnalysis and findingsExit interview sample
