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MANAGING CONFLICT: POWER THROUGH INFLUENCE

Managing Conflicts
Language: English
Date:–
Duration:2 Days
Course Fee: ₦150,000.00

Introduction

If not managed properly, interpersonal issues and conflicts within a team can derail the best laid plans. In this training course you will learn how to resolve the most problematic situations using a variety of approaches and proven techniques. You will identify your preferred conflict resolution style and learn how to adapt it to tackle the situation you face. You will also learn about influencing skills and the bases of power, how to apply them and when. In this training course you will be equipped with the ability to diffuse conflicts and use them as a platform for positive change.

Course Objectives

  • Identify personal conflict resolution styles
  • Apply influencing skills and explore relationships with others
  • Manage conflict in teams and engage in effective team problem solving
  • Manage conflict in teams and engage in effective team problem solving
  • Use the different bases of power and change them according to the situation
  • Practice different strategies of winning the hearts and minds of people
  • Define and understand the different sources of conflict

Training Methodology

  • Lecture, discussion, syndicate work, case study and exercises. Audio-visual aids will be used to reinforce these learning methods.

Target Group

  • Business professionals who want to expand their conflict resolution skills, understand their own emotions and behaviours, and find productive ways to manage conflict with influence, even when authority is lacking.

Course Outline