Privacy Policy

Terraskills (“Terraskills,” “we,” “us,” or “our”) provides technology training, workforce development programs, and related digital services. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights available to you. It applies to visitors of terraskills.com, our learning platform, our partner portals (including app.terraskills.com), and anyone who enrolls in, applies for, or otherwise interacts with our programs.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

1. Information we collect

We collect information that you provide directly, information generated automatically as you use our services, and information from third parties such as partner organizations or payment processors.

Information you provide to us

• Identity and contact data: full name, email address, phone number, and postal or mailing address.
• Account data: username, password (stored in hashed form), profile details, and preferences.
• Enrollment and application data: educational background, employment status, work experience, course selections, cohort assignments, and program applications.
• Payment data: billing details and transaction records processed through our payment providers. We do not store full card numbers on our own servers.
• Communications: messages, feedback, survey responses, and support requests you send to us.
• Content you submit: assignments, project files, forum posts, and other materials submitted through our learning platform.

Information collected automatically

• Usage data: pages visited, features used, course progress, time spent on activities, and click patterns.
• Device and log data: IP address, browser type, operating system, device identifiers, and referring URLs.
• Cookies and similar technologies: as described in the Cookies section below.

Information from other sources

• Partner organizations, sponsors, or employers who refer participants to our programs.
• Payment processors and identity verification providers.
• Publicly available sources, where relevant to program eligibility or partnership verification.

2. How we collect information

We collect information when you create an account, apply to or enroll in a program, fill out a form on our website, communicate with us by email or chat, use our learning platform, or interact with our marketing pages. Automated technologies such as cookies and analytics tools also collect data as you browse our website.

3. How we use your information

We use the information we collect to:

• Create and manage your account and process enrollments or applications.
• Deliver training content, track learning progress, and issue certificates.
• Process payments and send invoices or receipts.
• Communicate with you about your enrollment, courses, schedule changes, and program updates.
• Provide customer support and respond to inquiries.
• Improve our website, curriculum, and services based on usage patterns and feedback.
• Send newsletters, promotional material, or program announcements, where you have opted in.
• Connect qualified participants with partner organizations, employers, or funding bodies, where applicable and disclosed to you.
• Maintain the security of our platform and prevent fraud or misuse.
• Comply with legal obligations and enforce our terms of service.

4. Legal basis for processing

Where applicable data protection law requires it, we rely on one or more of the following legal bases to process your personal data:

• Consent you provide, for example when subscribing to marketing communications.
• Performance of a contract, to deliver a course or service you have enrolled in or purchased.
• Legitimate interests, such as improving our services or securing our platform, balanced against your rights.
• Legal obligation, where processing is required to comply with applicable law, including the Nigeria Data Protection Act.

5. How we share information

We do not sell your personal data. We may share information in the following circumstances:

Recipient	Purpose
Service providers	Hosting, payment processing, email delivery, analytics, and customer support tools that process data on our behalf under contractual confidentiality obligations.
Training and program partners	Sponsors, funding bodies, or employer partners connected to a specific program you have enrolled in, where disclosed at the point of enrollment.
Instructors and facilitators	Course delivery personnel who need access to participant progress and submissions.
Legal and safety	Where required to comply with a legal obligation, enforce our agreements, or protect the rights, property, or safety of Terraskills, our users, or others.
Business transfers	In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

6. Cookies and tracking technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our site, and, where you consent, deliver relevant marketing. These may include:

• Essential cookies: required for login sessions and core site functionality.
• Analytics cookies: help us understand site traffic and usage patterns.
• Marketing cookies: used to measure the performance of our advertising campaigns.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our website or learning platform.

7. Data retention

We retain personal data for as long as necessary to provide our services, meet the purposes described in this policy, and satisfy legal, accounting, or reporting requirements. Enrollment and certification records may be retained for an extended period to allow us to verify credentials on request. When data is no longer needed, we securely delete or anonymize it.

8. Data security

We apply administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction, including access controls, encryption in transit, and regular system monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights and choices

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal or contractual exceptions.
• Object to or restrict certain processing activities.
• Withdraw consent at any time, where processing is based on consent.
• Request a copy of your data in a portable format.
• Opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, contact us using the details in the Contact us section. We may need to verify your identity before fulfilling a request.

10. Children’s privacy

Our services are intended for individuals who are at least 16 years old, or the applicable age of digital consent in their jurisdiction. We do not knowingly collect personal data from children below this age. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

11. International data transfers

We are based in Nigeria and primarily process data there. Where we use service providers located in other countries, your data may be transferred outside Nigeria. In such cases, we take reasonable steps to ensure the recipient provides an adequate level of protection consistent with applicable data protection law.

12. Third-party links

Our website and platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal data.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised “Last updated” date. Material changes will be communicated through our website or by email where appropriate.

14. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: