TRAINING FOR HR/IT PERSONNEL
3-Day Capacity Building Training for HR/IT Personnel on Computer-Based Testing (CBT) Administration & Practical Simulation Exercise.
Day 1
HR FOUNDATIONS & INTRODUCTION TO COMPUTER-BASED TESTING (CBT)
Module 1.1 – Foundations of Human Resources
Module 1.2 – Introduction to the CBT
Ecosystem
Module 1.3 – Designing & Managing Question Banks
Day 2
OPERATIONAL MANAGEMENT & FULL CBT ADMINISTRATION
Module 2.1 – Candidate
Management & End-to-End CBT Workflow
Module 2.2 – Examination
Integrity & Security Protocols
Day 3
ADVANCED OPERATIONS, RESULTS MANAGEMENT & COMMUNICATION SKILLS
Module 3.1 – Full Mock Promotion CBT Session (Hands-On) Activities
Module 3.2 – Results Analysis, Reporting & Promotion Documentation
Topics
• Auto-scoring and score integrity checks
• Item analysis (difficulty, discrimination)
• Compilation of promotion eligibility lists
• HR audit trail documentation
• Writing compliant & objective
promotion reports
Practical
Participants generate three reports:
1. Individual score report
2. Summary results report
3. Promotion recommendation report
Module 3.3 – Communication Skills for Reporting& Results
Learning Objectives
•
Strengthen professional communication during promotion and assessment cycles.
• Improve clarity, diplomacy, objectivity, and executive-level reporting.
Topics
1.
Principles of HR Communication
o
Neutral language
o
Avoiding bias in written communication
o
Diplomacy in sensitive HR outcomes
2.
Communication Techniques for HR Reports
o
Structuring analytical reports
o
Evidence-based writing
o
Using data visualizations effectively
3.
Presentation Skills for Result Briefings
o
Presenting CBT results to management
o
Handling objections and questions
o
Managing sensitive discussions
4.
Public Service/Corporate Communication Protocols
Practical Activities
o Confidentiality
o
Tone management
o
Message consistency
• Participants rehearse a 10-minute results presentation.
• Feedback based on clarity, persuasion, data use, and objectivity.
• Rewrite poorly structured HR communication examples.
EXPECTED COMPETENCIES AFTER TRAINING
Participants will be able to:
- Understand HR foundations
- Design and manage question banks
- Maintain data integrity & examination security
- Troubleshoot CBT platforms effectively
- Produce clear HR reports
- Present results confidently to leadership
Contact
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